top of page

Shipping & Returns

Shipping Policy

Orders typically take 1 to 3 business days to be packaged and shipped.

Shipping is provided by Canada Post with tracking number.

Depending on the shipping address location in Canada, allow about 3-7 business days for delivery from the date your order is shipped.

Please note that Business days are defined as Monday through Friday except Holidays.

Additional shipping charges may apply, if the order item size is unusually large, heavy or in a remote location.

It's our job to get the product to the customer in good condition that they paid for, we will do our best to make sure the product is well packaged and that it gets to you in good condition or we will do our best to remedy the issue.

When a shipment is requested, all available items must be available to ship at the same time.

Local Pickup is available at our studio located at 2358 Wild Dove Rd. in Nanaimo or from any of our community event venues on Vancouver Island on dates we are there.

Shipping to United States or International Countries.

Please contact us for a shipping quote before you place your order.
Returns are not accepted for international orders.

We do not charge taxes for U.S. Residents, but please be aware of potential duty and extra taxes charged by government.

Taxes are calculated based on the shipping address
Canadian taxes are calculated as follow
Ontario - Add 13% HST
British Columbia - Add 12% GST + PST
New Brunswick - Add 15% HST
Newfoundland - Add 13% HST
Nova Scotia - Add 15% HST
Prince Edward Island - Add 14% HST
Quebec - Add 14.975% GST + QST
For Alberta, Manitoba, Northwest Territories, Nunavut, Saskatchewan and Yukon: Add 5% GST only.

Return & Exchange Policy

Returns accepted within 30 days of purchase. A full refund for the product or kit in unused conditioned will be issued once the product or kit is returned. The cost of shipping returned items is the responsibility of the purchaser and there is no refund for the order shipping fees.

bottom of page